Shipping policy
At Dialogue, we are committed to delivering your order promptly and with the utmost care. Please read our shipping policy carefully to understand how we handle deliveries, processing times, and international orders.
---
Processing Time
- All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays.
- If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email with any updates regarding your order.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Estimated delivery times and rates may vary based on your location:
- Domestic (within India): 3-6 business days
- International (outside India): 7-10 business days. International shipping rates vary based on location and are available at an additional cost.
Note: Delivery times are estimates and not guaranteed. Unforeseen delays due to customs, weather, or carrier issues are beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation message with tracking information. You can track the progress of your package using the link provided.
Additional Information on International Shipping
- International shipping rates and delivery times vary based on location.
- Customs, Duties, and Taxes: Dialogue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, taxes, etc.) are the responsibility of the customer.
- Please contact out customer service team for more information on international shipping locations and rates.
Lost or Damaged Packages
Dialogue is not liable for any products lost or damaged during shipping. If your package arrives damaged, please contact the shipping carrier to file a claim. Be sure to save all packaging and damaged goods before filing a claim.
Delivery Issues
If your package is delayed or there are issues with delivery, please contact us at care@weardialogue.com. We will do our best to assist in resolving the problem.
---
If you have any questions regarding our shipping policy, feel free to reach out to our customer service team at care@weardialogue.com.