Refund policy

Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. Each item is eligible for an exchange only once.

To be eligible for an exchange, your item must be in the same condition as received - unworn or unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

A reverse logistics fee of ₹300 will be charged for every exchange request to cover the cost of return shipping. Once your exchange request is approved, we’ll share the return shipping instructions. Items sent back to us without first requesting and receiving approval for an exchange will not be accepted.

To initiate an exchange, please contact us at care@weardialogue.com.

Exchanges must be sent to the following address:

Nava Designs
143-B, 3rd Floor, DDA Market, Shahpur Jat,
New Delhi – 110049.

If you have any questions regarding our exchange policy, please contact us at care@weardialogue.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom orders. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept exchanges on sale items.

Refunds and new purchases in lieu of exchanged items
We will notify you once we’ve received and inspected your exchange item(s), and let you know if the exchange was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at care@weardialogue.com.

Once the exchange is approved, make a separate purchase for the new item.

In case of any further queries, please contact us at care@weardialogue.com.